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Microsoft Dynamics project ? or formerly referred as Project Green should unify and modulate all Microsoft Business Solutions ERP applications:…
Many CRM projects are not successful because the big bang approach is attempted to solve all needs at once. Others are not successful because of politics between IT and business stakeholders. However, there are successful CRM projects that have proven to not be as painful in terms of time, money, and resources. These projects follow [...]
Siebel is traditional CRM market leader, however and mostly due to recession 200-2003, Siebel lost sizable portion of CRM market to new tiger, such as Microsoft CRM. Microsoft CRM s recent (2001) CRM answer from Microsoft and attempt top get market share from traditional vendors: Siebel, Oracle, Onyx. Now it is targeted to the whole [...]
We all know it is important to know how your company is perceived by your customers or clientele. We also know that the level of customer satisfaction is directly proportional to how your business will do in the future. But as a manager or owner the magic question is: How do I measure this and [...]
