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CRM History – The Evolution of Better Customer Service

There was a time when frequent flyer miles, loyalty award systems and credit card points were virtually unknown to businesses and consumers alike. CRM history shows that customer relationship management is the system that popularized consumer benefits such as this.

CRM history is indeed a brief one when it comes to the technological aspect of customer service. Although marketing campaigns and strategies go back a long way, most entrepreneurs used to rely on generic means to attract potential customers and gain loyal ones. Before the dawn of CRM, most companies were not ingenious when it came to having personalized customer relationships.

The Dawn of CRM

CRM emerged in the 1980’s and this early version was called database marketing. Database marketing wasn’t as intricate as the well-developed CRM of today. It mainly comprises of an organizations’ customer service staff interacting with a company’s clients. Although helpful, it wasn’t exactly a seamless process and information on the existing database tended to be unorganized, hard to track, update and retrieve.

The Rise of CRM

CRM history shows that the 90’s saw great improvement in terms of Customer Relationship Management. Companies began to see the benefits of offering perks to customers and potential ones in exchange for relevant customer information or for repeat purchases. Companies also began to regard customer service as a continuously evolving skill rather than a stagnant service to be picked up and used whenever necessary.

A Fully-developed CRM

Today, CRM has reached its full potential, allowing businesses to maximize their own potentials as well, to achieve superior customer service. More advanced tools are made available and innovation allows customization of software to fit a particular business or industry. Benefits enjoyed by customers such as bonus points and loyalty rewards are also advantageous to the companies that award these benefits: now they can easily track the behavior, spending history and patterns of their customers.

With CRM’s online capabilities, storage issues for huge databases can now be resolved, especially for big corporations. CRM software developers are now offering offsite storage of data and opening secure Internet mediums for staging CRM.

CRM is most useful for organizations whose success depend vastly on technology or customer service. That’s why a lot of CRM-based tools and software are utilized by credit card companies, the telecommunications industry and even the computer hardware and software sectors. From customer acquisition, to trouble shooting and encouraging customer loyalty, CRM will be a useful system to achieve these goals.

CRM history has indeed shown that something truly useful and effective can come a long way in such a short time. As long as businesses continue to thrive on effective management of customer relationships and as long as there are customers to satisfy, then CRM will also continue to develop and evolve to greater heights.

As shown by CRM history, customer relation management has indeed empowered consumers to choose the companies worth patronizing. CRM has made customer service a global interaction so consumers can now easily switch to better services if unsatisfied with current one.

Gain an insight on CRM history
and the latest on customer relationship management news
and CRM pitfalls
. Visit http://www.CRM-Software-Guide.com
today.

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Open Source CRM For Small Business

Today, small and mid-size business owners are using open source CRM software to help streamline their business processes with the expectation of generating more sales opportunities. Open source CRM solutions should be able to manage existing customers, facilitate prospecting, generate online sales leads, launch and track marketing campaigns, analyze customer needs and preferences, integrate with existing applications and provide secure access to company data from any computer with an Internet connection and a browser.

Here are a few keys to selecting the right CRM solution:

• Ensure the CRM software you choose has the ability to capture all relevant customer and sales related information. At a minimum, your CRM solution must be able to easily record all interactions with your customers. One of the major benefits of CRM software is in its ability to help collect, store and share data to all appropriate areas in your business — in real-time.

• Before you deploy a CRM tool you must first understand your existing sales and marketing workflow. Your CRM tool must be able to integrate with your existing processes or your sales and marketing team will not use it.

• It is imperative to understand the level of customization you will require. Do you have the required technical skills on staff to implement modifications? Does the CRM tool provide an API (application programming Interface) for extending the platform? Will custom changes prevent future upgrade options? Answering these questions in advance will save you time and money later.

• Determine if the CRM tool can integrate with applications used by your staff. For example, you must know whether the CRM tool can share or exchange data with your email client (e.g. Outlook or Thunderbird). You must also know if the CRM tool provides an easy to use import or export function for data mining and other sales analysis functions.

• Determine the level of support you will require. Most open source providers make their money on service and support rather than software sales. Therefore, you should investigate the various levels of support provided by the open source vendor.

• Research the level and quality of third party extensions. Quite often companies are able to find free or low cost extensions and avoid the expense of internal development. Third party extensions can add needed functionality and save your business time and money. For example, third party payment modules have become a necessary component for accepting electronic payment at the point of sale.

While there are many open source CRM products to choose from here are my top six:

1. SugarCRM
2. vtiger CRM
3. SplendidCRM
4. CentricCRM
5. XRMS CRM
6. ZOHO CRM

Be sure to test drive multiple open source CRM tools before deciding which open source CRM application to deploy.

Ricky Bracken is President & CEO of SaleManager Merchant Services. SaleManager provides enterprise class payment solutions to small and mid-size businesses. SaleManager payment solutions include a Payment Gateway Service
, Mobile Payment Solutions, POS Terminals, Retail & Restaurant payment solutions
, Certified Shopping Carts and CRM payment modules.

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Free CRM Solutions

The term CRM is commonly used in the hospitality and customer service industry. CRM is an acronym for customer relationship management. It entails all the various aspects of the interaction and relationship of a particular company or organization with its customers. CRM in the industry terms means the methodologies and software that usually help the company to mange its customer relationships in a more organized way.

With the advent of the Internet and the development of computer technology, customer relations have undergone a drastic change. Many software companies have developed software dealing specifically with the proper management of customer relations. This CRM software is referred to as CRM solutions as it provides a solution for the complex task of maintaining and retrieving customer information.

CRM software solutions can either be purchased from software companies or can be ordered for the customized needs of different companies. Another exciting option is to download it free from the Internet. The Internet is a storehouse of innumerable useful resources. Several websites offer free registration and use of the CRM software developed by them. These websites normally belong to software-developing companies.

Customers availing free CRM software solutions need to access the software from the websites of these companies. Various options such as general edition and professional editions of the CRM software are available for the use of customers. General editions are usually free of any charge but professional editions may have a small monthly fee. These CRM solutions can provide all the information about the customer in an integrated format on a single page. The customer care associates can easily view and inform the customers about the various issues that they want information on by using this software.

However, it is advised to check the authenticity of these free CRM solutions. Many fraudulent companies extract the customer information stored in the software and use it for personal, unethical use. By studying all the options carefully, customers would be able to select a secure and reliable free CRM solution software.

CRM Solutions
provides detailed information on CRM Solutions, CRM Business Solutions, CRM Call Center Solutions, CRM Software Solutions and more. CRM Solutions is affiliated with Live Customer Support
.

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CRM Software Selection – The Basics

Any business who sells products or services would do well to use a Customer Relationship Manager, or CRM, especially for a business that sells remotely. Additionally, a CRM is an important efficiency enhancing solution for any organization that uses a call center. The purpose of a Customer Relationship Manager is to organize and track all of the processes and data associated with each lead and client.

A CRM automatically fulfills many of the responsibilities a sales agent would have to perform. The many software solutions designed to compliment the data and task management of a CRM increases the versatility of it dynamically. With supporting computer telephony integration software, a Customer Relationship Manager can instantly capture leads from web forms filled out and submitted by interested contacts via the company’s website. Coupled with a telephone auto dialer, a CRM will upload its list of leads and route those calls through to the best available sales rep for each call. A CRM can even quickly send templated email messages or leave prerecorded voice messages to the lead that the sales rep is contacting with only a single mouse click by the agent.

By acquiring the services of an outside company, Customer Relationship Managers can be provided for remote sales operations without the capital investment into software design or hardware purchase. Instead, all of the necessary components of the CRM are hosted by the providing company. These Customer Relationship Managers are referred to as hosted CRMs or online CRMs.

These hosted Customer Relationship Management tools often provide a very high level of customization within their programs, in addition to having an outside firm that can specifically develop software solutions for a particular business’ or organization’s needs. This includes options such as “drag and drop” functionality. This is a common software function, when applied to CRMs, allows CRM users to individually customize their CRM to their specific business model. The users can add new layouts and fields, customize size, color, and placement of fields, and do so at either the company or sales rep level. Data can be dragged and dropped in whatever position the sales agents want on the screen.

A hosted CRM provides remote sales businesses the tools needed to effectively use all prime business time by reducing wasted time and making the tasks associated with sales easier to accomplish. It is a worthwhile investment even for very small operations, and scales to be productive for much large businesses as well.

David Harlow is an SEO consultant for InsideSales.com
As a firm believer that people should know the facts, Harlow’s blog Inside Sales Adventures
seeks to inform new comers to the industry about important terminology in insides sales, as well as to give tips on what to look for when shopping for industry software.

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The power and versatility of telephony software allows inside sales companies to increase their calls, contacts, impressions, faxes, emails, and callbacks. All of this serves to increase conversions and revenue. Telephony software solutions are available to complete the myriad of tasks that call centers or remote sales organizations need to accomplish. The software that manages all of the processes that need to occur for a remote sales professional to meet the needs of their clients and their employer is Customer Relationship Management software.

Customer Relationship Management software, or CRM, serves as a database for the storage of an organization’s information. A CRM calendars private and company events and tasks. It automatically captures information on new leads and incoming calls, and a CRM manages customer accounts through the entire sales process.

CRMs can be integrated with other computer telephony integration (CTI) software solutions. Perhaps the most important piece of software to use alongside Customer Relationship Management would be a telephone dialer.

Dialers automatically call through a list of leads, or a similar list of phone numbers pulled from the CRM. A dialer then patches that call through to a live sales agent. Several different dialers exist, from the speedy but sometimes unreliable ratio dialer to the effective and methodical power dialer. No matter what dialer is being used, they all become more effective when they are allowed to pull info from, and up load data too, the CRM.

CRM can also integrate other telephony business solutions with their own database and the dialers they empower. Voice messaging software allows sales reps to leave prerecorded, relevant voice messages on the voicemail of leads they attempt to contact. The CRM will automatically leave the message while the sales rep may move on to take another call. Alternatively these messages can be broadcasted by the CRM. The dialer will call through the list of contacts and automatically play the prerecorded message, freeing the sales rep to receive inbound calls or dial through a separate list. Generally, at any time the contact listening to the message may choose to speak to a live agent.

Email messaging is another example of a CTI solution. Pre-composed email templates may be selected and sent by the CRM during a conversation by a sales agent. These messages can automatically pull information to be included within the email, such as the contacts name or business. Instantly the lead can receive additional information promised to them by the sales agent.

Customer Relationship Management is the backbone of remote sales, and the industry has responded by producing plenty of business solutions to amplify it.

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CRM web based solution is an easy and cost effective way to maintain a healthy relationship with your customer on the Internet. It is the latest trend in modern business organizations. With the wide use of the Internet, business organizations have become more reliant on web based CRM services.

Customer relationship management, abbreviated CRM, is a comprehensive business strategy planned to maximize profitability, revenue, retention, and customer satisfaction. However, CRM business strategies mainly focus on customer satisfaction only. With the coming of CRM web based solutions, the entrepreneurs are able to offer support to the customer through the Internet, 24 hours a day, seven days a week.

Depending on the needs, CRM web based solutions can be availed by any type of businesses. For example, specialized CRM web based solutions are available for client profiles, frequently ordered items, automatic replenishment systems, one-click ordering, and market basket analysis. Mostly, CRM web based solutions are built after systematically understanding the needs and demands.

In a CRM web based solution, the Web is used as the platform. The software is generally installed on a single server. Hence, a user from any remote location can access the facilities of the CRM web based solutions through the Internet. Any slight change in the software of the main server will be reflected throughout the system. CRM web based solutions are cost effective and easy to maintain. Apart from these, CRM web based solutions also provide accessibility through wireless devices such as PDAs and WAP-enabled mobile phones. Thus, CRM web based solutions overrun all the downsides of their counterpart, client-server CRM solutions.

In the past, CRM Web-based solutions were used mainly by medium sized business organizations. But in recent year, almost all small and big business organizations have started using the facilities of CRM Web-based solutions.

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Installing a good CRM software package is the cornerstone of any customer relationship management program. Without good software, gathering and storing the multitude of details gained about a customer from each interaction would be very difficult.

Small business CRM systems has gone ahead in leaps bounds in recent years, with several top quality packages now available to choose from. Prior to beginning the search for good CRM software technology however, there are a few basic features you should seek in a potential CRM package:

CRM Web Based Solutions

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Customer Relationship Management is the backbone of remote sales, and the industry has responded by producing plenty of business solutions to amplify it.

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Who Should Use a CRM?

In the fast moving online world, it is easy and cheap for businesses to establish the internet presence. In the online world, building relationship with customers can bring a strong competitive advantage. A online CRM strategy can be a benefit for an organization in the following ways

* It reduces the cost of communication with customers

* It improves sales targeting through better customer segmentation

* It simplifies the customer retention strategies

* It encourages the development of a comprehensive database, with all staff being allowd access to important

information

* It increases the loyalty.

But an article I went through recently says that only 30% of the online retailers are thought to have CRM strategies, which means online retailers can use E-CRM effectively in order to develop a strong stance in the market.

I thought to put all important steps of E-CRM in the following way:

Step one – Identifying the online customer – The firms has to identify the customer segmentation well. Each market segmentation needs to be identified thoroughly. Are they are transactional users, non-transactional users, high value customers etc. Organization need to consider whether the resources are targeted to the high value users as attached with the Pareto principle.

Step two Website design – In the online world in order to develop a strong relationship the website should provide the customer a good experience. The website design should be based on the industry its operates and the customer segmentation it targets. Eg- A firm operating in the travel industry should not use colors related to gaming sites. The web site should also encourage return visits. This can be done by using attractive and updates web contents.

Step three – Information gathering and handling- Firms need to develop strategies for gathering and analyzing information about the customer activities. A proper development of database is important. Rather than just developing a database firms should think about data mining to target effective communication and life style , behavioral identification the customers. Web tracking should be enabled such as time spent on each pages, web logs etc.

Step four – Communication with customers – There has to be always one to one communication with the customers. The customer complaints and queries need to be answered quickly, also it is always important to display a FAQ page in the web. The organization has to determine the communication ways according to the target segments. Whether its email, bulletin boards (site communication) etc.

Step Five- Loyalty and trust – Trust can be seen as a single important element in CRM building online. Because in the online world there is no physical interaction. Building initial trust is very important. There are few sets of questions the firms need to answer.

Is brand development is based on recognition of attributes of the customer base?

If loyalty programs are used, is it cost effective?

Have customer attributes are identified?

Are there are community platforms?

As an e-marketer, I can see the importance of the above five steps. Firms need to keep all these steps into mind rather than just developing CRM strategies without any clear and cut goals.

T.Ragulan

http://www.ragulan.wordpress.com

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Making Your CRM and Financial Applications Talk to Each Other

What exactly does it mean to host? Socially speaking, a host can be one who receives or entertains guests in a social capacity, a person who manages a hotel or one that furnishes resources for a function or event. In media a host can be an emcee or interviewer on a radio or television program. Biologically speaking a host can be an animal or plant on which or in which another organism lives. Medicinally speaking a host can be the recipient of a transplanted tissue or organ. Technologically speaking a host can be computers containing data or programs that another computer can access by means of a network or internet connection, like hosted Microsoft CRM 4.0.

In a social setting a host can provide amenities like food and drink, room and board or a place to have an event. The convenience of this is the fact that the person who is at the event sponsored by the host does not need to be worried about the types of food, the type of event setting or how anything actually was completed.

In the media world the host takes charge of the situation and ensures that the event moves smoothly. A late night sitcom comedy show or a radio show all move through specific scenarios. Everyone’s attention is on the host to navigate them through their particular time slot.

When you use the word the host in its biological definition one thinks of a leach or a tick sucking blood from another animal. The parasite has all of the nutrition that is needed, supplied by the host.

There are times in or lives when we need some type of organ or tissue for a specific type of medical condition. In these cases a human host may supply the needed organ. The organ provides the needed function for the recipient to live.

As you can see a host can take many forms and act in many different ways but the common factors are that a host provides a desired service, make access to the service easy and allows the recipient to not have to focus energy on obtaining the service it needs as it is already conveniently accessible.

So, technologically speaking hosted dynamics Microsoft CRM 3.0 offers convenience through the use of hosted MS CRM. Having the ability to let the consumer choose their own client relationship management tools the hosted Microsoft CRM packages allow recipients the ability to be autonomous and meet client demands without large investments upfront.

PHASE 2 International offers hosted MS CRM
products that use hosted dynamics Microsoft CRM 3.0 and hosted Microsoft CRM 4.0
. These systems are offered at individual and group packages at competitive rates that can aid your organization in becoming quicker, stronger and most importantly more agile in today’s competitive business environment. Visit PHASE 2 International today for more information.

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CRM solutions providers are companies and individuals who provide solutions to build a good and profitable customer relationship. CRM is the abbreviation of Customer Relationship Management. In the present world, CRM has become a milestone in businesses strategies. It assists in building new business strategies which will not only improve relation with the customer and but also to enhance the prospects of overall business. Today, CRM has become equally important to small, large, and medium business organizations.

Increase in the demand of customer relationship management (CRM) has lead to the popularity of CRM solutions providers. CRM solutions providers are broadly classified into two – in-house CRM solutions providers and hosted CRM solutions providers.

In-house CRM solutions providers are also known as customized CRM solutions providers and on-demand solutions providers. Generally, in-house CRM solutions providers give solutions to meet the specific needs of a company or a customer. They give business solutions to all types and sizes of companies. Based on the size of the company or organization, in-house CRM solutions providers usually take three to twelve months for the complete implementation of their program. In-house CRM solutions providers have many added advantages when compared with hosted solutions providers. In-house CRM solutions providers generally have an intimate knowledge of the legacy systems in the organization. Thus, their programs are easy to install and maintain. Usually, in-house CRM solutions providers give solutions for sales, marketing, and other services. In-house CRM solutions providers are more costly, when compared with hosted CRM solutions providers. For example, an in-house CRM solutions provider will charge around $2,000 to $3,500 for a business service.

Hosted CRM solutions providers are better known as outsourced CMR solutions providers. This type of CRM solution providers simplifies the entire management process, and thus reduces the risk and increases the value of the businesses. Hosted CRM solutions providers have solutions for sales, marketing, and other major services.

When compared with in-house CRM solutions providers, hosted CRM solutions providers are more cost-effective. Generally, hosted CRM solutions providers will cost around $70 per month for a medium size business organization. Therefore, it is widely used by small and medium-sized business organizations.

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I was recently asked to deliver a presentation on the topic of SaaS integration. SaaS integrations are necessary because your data is in the cloud. When you use Salesforce.com

The Most Common Features Available Through CRM Systems

Customer Relations Management, or CRM, is more of a business strategy rather than a technology, although it is a software program that offer businesses better solutions in acquiring and maintaining relationships with customers. Companies who want to be successful are dedicated to finding ways to keep their most important asset, their customers, satisfied. That is why many businesses are turning to CRM technology to put their CRM strategies to work for them.

One exciting feature in CRM systems is the emergence of open source CRM applications that are more advanced than ever. They actually allow the customer to integrate the multiple business systems in support of the company’s business strategy rather than the company doing the integrating. Basically, the customer is doing the work that the business needs to find out what it is that satisfies their customer. These open source applications tend to be less expensive and support many different proprietary solutions. Yet at the same time these systems are presenting businesses with security, scalability, and many features that can be acquired by a business of any size because of their affordable price.

Common features

There are many common features in a CRM system that a company will find very useful in their sales management and their overall relations with their current and prospective customers. These features are:

? Management of sales leads and actual sales

? Marketing campaign management

? Help desk for customer inquiries

? Business process management to help a business design business practices to appeal to the customer.

? Collaborative project management, which allows those collaborating on a project to remain on the same page and integrate their ideas.

? Reporting and dashboards to acquire reports on those things that can make the business grow even larger.

? Enterprise content management

? Website authoring, which is important with the internet being responsible for a lot of the revenue now acquired by businesses.

When it comes to security, it is important for these systems to be secure so that unauthorized people cannot access very important customer information. There are security features put in place to ensure that unauthorized activity does not occur within the system or the information of customers is compromised in any way.

? Advanced encryption and authentication to prevent hacking and access by unauthorized people.

? Administration and logging for those who should only be allowed to access certain features and to keep unauthorized personnel out of certain files.

Then of course there is the communication factor of CRM. Customer relations cannot be successful without the use of the telephone. That is why most CRM systems employ telephone and mobile connectivity such as:

? IM integration

? VoIP integration

? E-mail

? Voice recognition features

? Web services

CRM systems are also supported by platforms such as Linux and Windows since businesses use various platforms for their computer systems in order to conduct business. These programs also run on a number of browsers such as Internet Explorer, Firefox and Mac’s Safari. They are rather flexible in what types of computers they are used on.

Other features

There are other features that businesses like to have included in their CRM systems because there may be a particular function they need that is not included in the default package. In this case, the company may pay a CRM software company to specially make a software program that integrates with certain business requirements such as seeing what the probability is that a customer will leave the company based on past interactions. This is a feature some companies use to know which customers to focus on. So as you can see, the possibilities of CRM are quite phenomenal.

Installing an accelerator application
onto your businesses computer system can be an excellent way to increase productivity and decrease waste.

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Benefits of Online CRM

Online CRM

The benefits of using online CRM as opposed to fixed CRM software can be huge. Let’s look at some of the ways an online CRM system can help to increase sales and save you money at the same time.

Remote Access

Using online CRM allows you and your sales staff to access vital customer information remotely. This means that even if staff are out on the road and away from the office, they can access your systems and find new leads to work or access existing customers to contact.

This can save time and money and increase productivity as staff are no longer required to stop selling your business’s products and services in order to return to the office to get more information.

Secure Information

When you purchase in-house software, you will need to host it on a central computer system. Your staff will need to have their computers or notebooks networked to this system to access any information. When they’re away from the office, their access levels are zero.

Another downside to static software is that if your computer crashes, you risk losing any vital customer information that hasn’t been backed-up.

You don’t have any of these issues with online CRM. The information you and your staff need is available from anywhere using an internet connection. If you know you’ll be away from the office, then you’ll still be able to access all the data you need.

Sale Management

Understanding and tracking the success rate of marketing campaigns is vital. Advertising isn’t cheap, so you’ll want to know what kind of results you’re getting each time you spread your business’s message out into the public.

Online CRM software can help you to monitor, track and report on all the various results you achieve with each marketing campaign you send out.

You can also use your software to pre-qualify leads, follow up on inquiries and send out promotional offers to existing customers.

Customer Preferences

Learning your customer preferences goes far beyond just knowing what they wanted to buy. It should also include some of the products and services they’d potentially be interested in buying in the future.

Inputting data about your customer’s preferences into an online CRM system can help you to identify any product gaps you have in your existing ranges. It can also help you when it comes to choosing the right new or supplementary product lines to add to your business to increase profits.

For a free trial of SwiftCRM, a hosted CRM application focused on sales automation, please click through to the website.

For more information, visit http://swiftcrm.com/blog/online-crm
and learn to boost your sales easily.

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The World’s Most Popular CRM System

Without question, the worlds most popular approach to managing relations with customers will be paper based – files, folders, journal books, “stickie” notes.

But when it comes to using computers for CRM, the spreadsheet stands head and shoulders above all the others added together.

Excel, Numbers or Google Spreadsheets are not CRM systems. That doesn’t stop people using them for CRM applications, particularly lists. Lists of customers, targets, suspects, prospects. Lists of deals, sales, values, totals.The same applies to Plans.

There’s no sense to this, given the number of CRM systems around, some of which are free. Why would anybody use technology designed for calculating numbers, and with no integration or process, to manage the multiple dimensions of CRM e.g. Companies, People, Plans, Actions, Schedules, Assignments?

The answer is it’s simple to organize Outlook as a contact and task management system – (not great but can be made to work by somebody with too much time on their hands). This at least sits on the same computer so the spreadsheet lists and contact details are similar places. And of course most people are familiar with the tool set.

The other answer is it’s infinitely flexible. Any user can keep his, or her, information in ways that make sense to them. The tools become genuine enablers, helping, rather than hindering, users to do their jobs better.

Contrast this with typical CRM systems where there are lots of options to choose from, and lots of data to input, for somebody else’s benefit.

One approach is infinitely flexible, although time consuming and sub-optimally efficient. The other is rigid and mostly driven by what other people want.

Ask yourself whether you’d rather spend time finding and winning new business, or fighting somebody else’s idea of what your CRM should work like?

As VP of Sales and Marketing for the UK office of a US based server manufacturer, I ran a team of 50 sales and support people. The guys in Silicon Valley had a “CRM” system they used to collate prospect and forecast information from around the world.

To keep them quiet I had to put my data in their system, but for my own records I used spreadsheets.

Steve Reeves is Founder and CEO of Front Office Box, the Business 2.0 solution for helping smaller businesses manage plans, tasks, schedules and relationships. His passion is helping them exploit the Internet to increase opportunities and enhance capabilities.

Steve is a 30 year veteran of sales and sales management roles in the B2B space, primarily software, consulting and outsourcing.

Visit Front Office Box at http://www.frontofficebox.com

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CRM, Customer Service

CRM History – The Evolution of Better Customer Service

Free CRM Solutions

The Most Common Features Available Through CRM Systems

Benefits of Online CRM

The World’s Most Popular CRM System

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