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As Customer Relationship Management (CRM) systems move from being “nice to haves” to essential tools in keeping businesses competitive, their…
Microsoft Business Solutions CRM has now new name, Microsoft Dynamics CRM. Microsoft Dynamics product series also include Microsoft GP (Great Plains),…
Customer relationship management – managing the relationship of the customer with the company. Isn’t that a relatively simple concept? Then why the…
Microsoft CRM Services are a software package designed to implement state-of-the-art IT technology to optimize Customer Relationship Management for…
Customer Relationship Management has been with us over the ages, for as long as people traded with each other. In those days, the physical closeness in location between the customer and the supplier led to the relationship. Even in less developed countries and traditional societies such business models currently still exist. People congregated on market [...]
The recruitment of a customer is one thing; the retention of that same customer is another. To regain a customer lost through poor service, product, or account management is, yet, another thing. In general terms, how we treat a customer is very much tied to how profitable that customer is for us in the long [...]
Microsoft CRM server has all the tools your business needs to increase leads, to send the quality leads to your sales staff, and to track the “still-thinking-about-it” leads over time until they are ready to be approached directly. Nowadays businesses are discovering that old-time methods are no longer viable – especially in the depressed economic [...]
