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Is your business’s shop floor taking full advantage of a customer relationship management (CRM) system? If not, you might not only be failing to earn…
The web has long been recognized as an enabler to radically redesign business processes. Thanks to the innovations like the internet which enables…
I was recently asked to present on the impact of technology on sales, has it helped, in what way, or has it had a negative impact? After examining the…
Applicant tracking software assists companies in focusing on hiring the most qualified job seekers for the position by eliminating the use of paper…
Customer relationship management has long been a vital part in the performance, growth, and success of any business in any industry. The problem with…
Microsoft CRM Services are a software package designed to implement state-of-the-art IT technology to optimize Customer Relationship Management for…
Managers of very small companies (not more than 10 employees) claim they don’t need CRM. In fact, they should have such an application but not only them. Also if you are a freelancer then it’s recommended you work with CRM.
Seems that many people still have in mind that CRM is either expensive ,hard to [...]
The recruitment of a customer is one thing; the retention of that same customer is another. To regain a customer lost through poor service, product, or account management is, yet, another thing. In general terms, how we treat a customer is very much tied to how profitable that customer is for us in the long [...]
For any business to extract maximum benefit from its CRM deployment, it is important that it be linked to the back processes. Supply chain management, when connected via business intelligence tools with CRM, can throw light on many hitherto unknown aspects of a company’s business processes.
The insight offered by CRM into customer behavior and [...]
We all know it is important to know how your company is perceived by your customers or clientele. We also know that the level of customer satisfaction is directly proportional to how your business will do in the future. But as a manager or owner the magic question is: How do I measure this and [...]
