Microsoft CRM Cincinnati

RM4 is Customer Relationship Management a Certified Microsoft Business Solutions Partner of Microsoft CRM Cincinnati. RM4 is highly qualified to deploy the Microsoft Business Solutions Retail Management System (MSRMS), a cost-effective, easy-to-use point-of-sale (POS) solution for small and mid-sized retailers.

MSRMS or Microsoft CRM Cincinnati is designed to handle multi-lane stores and supports multiple locations.  A sophisticated HeadQuarters module is available for effective management of larger chain operations. Microsoft CRM Cincinnati works on most Windows-based PC's, allows all typical retail transaction types, provides a high level of security, includes MSDE database (for managing inventory, suppliers and customers), and is compatible with most popular back office accounting software and POS hardware (scanners, printers, etc.).

RM4 is a Microsoft Beta Certified Business Solutions Partner providing Microsoft CRM solutions throughout the Mid-West region surrounding Cincinnati including Ohio, Kentucky & Indiana. RM4 Microsoft CRM Cincinnati specializes in the deployment of Microsoft Business Solutions Customer Relationship Management (MSCRM): Professional Edition.

Microsoft CRM Cincinnati Professional features separate modules for Sales Force Automation (SFA) and Customer Service Workflow, and is designed to help your Windows 2000 Active Directory and Exchange 2000 Server deliver powerful control over your unique sales and service business processes.  The Sales module can be integrated into Microsoft Outlook to provide a feature-rich off-line version.

The Microsoft CRM Cincinnati is also a customization eCourse, which is designed to provide an understanding of the features and benefits of Architecture, Customization, Workflow, Reporting and using SDK for Microsoft CRM Cincinnati. By the end of this eCourse you will be able to understand the ease of customizing and deploying the customizations of the Microsoft CRM User Interface to all the users. You will be able to enforce your business processes via workflow rules, use out of the box reports and customize and create new reports. You will also be introduced to Microsoft CRM SDK which provides an insight into customizing Microsoft CRM to a greater extent than is possible via out of box Microsoft CRM Customization tools.

The Microsoft CRM Applications Professional Edition eCourse is designed to give an understanding of the different modules, features and functionality included in the Professional Edition of Microsoft CRM. The eCourse will contain all the tutorials available with the Applications Standard Edition eCourse, in addition to tutorials for the functions available in Applications Professional. The tutorials will cover such areas as the Core Functions, Sales - Standard, Sales - Professional, Microsoft CRM Sales for Outlook, Customer Service - Standard, and Customer Service - Professional, Applications Settings and Product Catalog Settings.

• Extensive presentation on CRM - 76 Slides
  
• CRM Roadmap. Steps to take for CRM implementations - 8 pages
  
• CRM implementation plan template 1 - 25 Pages
  
• CRM implementation plan template 2 - 14 Pages
  
• CRM Contract. Sample contract between Client and CRM provider - 28 Pages
  
• Transition and Change management of CRM systems - 55 Pages
  
• Service Level Requirements. Used to gather the service requirements of the CRM system. - 19 Pages
  
• Service Level Agreement (SLA) for Managing CRM initiatives - 44 Pages
  
• CRM Governance. Underpinning IT processes needed (Service Level Management, Help Desk, Change Management etc.) - 54 Pages
  
• CRM Metrics. Measuring the effectiveness of the underpinning management processes with the IT Service Management Scan. Benchmark against worlds best class - 54 Pages