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CUSTOMER SERVICE INFORMATION - Frequently Asked
Questions
Ovitz Taylor Gates is
committed to quality customer service and satisfaction. For
your quick reference, and to facilitate the support process, the
most frequently asked questions for the CRM Toolkit are
listed below.
Our Guarantee
Our Products
are guaranteed to give 100% satisfaction in every way. Email your
reason of dissatisfaction, along with your order and customer number
to service@ovitztaylorgates.com on anything purchased from us if it proves
otherwise. We will refund your purchase price or credit your credit
card. We do not want you to have anything from Ovitz Taylor Gates
that is not completely satisfactory.
Along with
Ovitz Taylor Gates's Golden Rule, our Guarantee has made us what we
are today: a company that strives to get it right the first time.
That's why every product that bears the Ovitz Taylor Gates name
comes with our rock-solid 100% Satisfaction Guarantee.
If you're not satisfied with your
purchase, we'll give you your money back. It's that
simple.
Q: How can I make a
purchase?
A: You can purchase using
Mastercard, Visa and American Express. We have two ways by which you
can make a purchase:
- Using the encrypted Secure environment through the
online store and by clicking on the "please visit our secure
purchase page" links on any page
- If you prefer
using PayPal, go here
and place your order. Paypal also accepts Cheques and the
Discover card.
- If you prefer to
order over the phone, email your contact details to sales@ovitztaylorgates.com and we will ring you
back.
Q: I do not have a creditcard, how can I place an
order?
A: Order
using PayPal and choose payment by
cheque.
Q: What happens after I have purchased the
toolkit?
A:
Details you provide for payment are processed and we then send you
an e-mail with instructions on how to download the product. We don't
believe in having machines respond to your request so each
transaction is personally handled by one of our staff
members.
Q: What happens if I have a question about the
product?
A The
products are designed to be a logical progression through a
particular topic. The Table of Contents document positions each of
the components of the product and provides you with a concise
overview. There is an e-mail address to contact us, as part of the
licence readme.txt file.
Q: Where does the material come
from?
A: We
directly employ product experts in a variety of topic areas. These
staff members have product specific knowledge combined with years of
experience.
Q: Why are the prices so cheap? I've seen other comparable
products at more than double the
prices.
A:
Online product sales is one of our revenue streams. We simply
believe the pricing point we have selected represents good value.
Good value ensures repeat business.
Q: I
downloaded the product, but I can't seem to open it. What do I
do?
Q: I do not have MS Office, what to
do?
A:With
the help of these converters and viewers from the Office Download
Center, you can share your Microsoft Office files with people who
have versions of Office programs different from your own, or even
with people who don't have Office at all.
http://www.microsoft.com/office/000/viewers.asp
Q: How do I download my files?
A: After your payment is processed you will be shown a page
that contains the links to the files purchased. Each file will
be offered in zip formats. Click on the link
and your browser will ask you to save the file. Take note
of the file name and the directory where the file will be
saved.
At this time your files are on your
computer in the directory you have specified. Find the file
and double click to start the extraction. Zip files will require a
helper application to unzip the files.
Q My ISP/Firewall does not allow
exe or zip downloads.
A: If
you cannot download an exe or zip file then email service@ovitztaylorgates.com. We will Make arrangements to send you the files via
email after you have made your purchase. If you are also
prohibited from receiving zip files via email you can order on
CD's which will be sent via postal mail .
Q I was not able to download after
I completed the payment process.
A: If you were not able to download your order after
completing the payment process you can have the files sent via
email. You will need the transaction number supplied to you by Ovitz
Taylor Gates in our Order Confirmation email you received after
placing your order.
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