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Customer
Relationship Management Ups
Before
correlating Customer Relationship Management UPS, let’s understand
the philosophy and need of Customer Relationship Management UPS.
United Parcel Service (UPS) is the largest express carrier in the
world. In 1999, it had annual revenue of $27.1 billion and carried
over 3.25 billion packages using its ground fleet of 149,000
vehicles and air fleet of almost 600 aircraft (UPS-owned and
chartered). UPS services more than 200 countries and territories
around the world including every address in the
United
States. Worldwide, UPS has 358,000 employees,
320,000 of which are in the
United
States making it the fourth largest employer in
the country.
As the largest
express carrier and package carrier in the world, Customer
Relationship Management UPS handles over 2 million packages a day
and delivers to more than 200 countries. Their fleet of 600 aircraft
completes more than 1800 flights daily into more than 700 domestic
and international airports. They are among the 10 largest airlines
in the world.
The routes of
Customer Relationship Management UPS are quite deeper. The United
Parcel Service has long used a customized bid pricing system to help
manage the more than 100,000 competitive bids that it makes every
year in North
America. Not
surprisingly, given this track record of success, a wide variety of
companies from many different industries—ranging from
telecommunications to semiconductor manufacturing to industrial
goods and freight transportation—have invested in Pricing and
Revenue
Optimization. However, in each case, successful Pricing and
Revenue Optimization requires clean, accurate, and timely data. This
is where Customer Relationship Management UPS comes
in.
Customer
Relationship Management UPS desires to have a world-class tax
organization. They engaged Accenture to help them reach that goal of
Customer Relationship Management UPS Accenture partnered with UPS
to:
- Develop an
operating strategy;
- Define the
data requirements;
- Implement the
quick wins;
- Complete the
functional, technical, process and human performance designs, and
- Implement the
elements identified in the operating strategy.
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