CRM ebusiness
Solutions
Before
discussing CRM ebusiness Solutions let’s see what are CRM Solutions.
CRM Solutions can include capabilities such as sales force
automation, employee help desk, customer support, and relationship
enhancement. Usually, CRM Solutions implement CTI capabilities,
giving them the ability to “pop” the appropriate screen, based on
the customer’s phone number (in the case of a telephone call) or the
information collected from an IVR.
The screen that
is invoked on the resource representative’s desktop gives them the
appropriate set of customer information as well as the application
capabilities required to complete a customer service transaction.
This may include the ability to invoke a workflow process. The
capabilities of existing CRM Solutions can be leveraged for
Internet-based communication and that is called CRM ebusiness
Solutions.
Who are your
best customers? What can you do to retain them? How can you attract
others like them? How can you improve the profitability of all your
customers? With tight budgets and demanding revenue targets,
questions like these are becoming more urgent than ever. To obtain
reliable answers, you need the ability to create customer
intelligence from the mountains of disconnected customer data you
collect on a daily basis using CRM ebusiness Solutions and nothing
else.
In today's
Internet-driven global economy, the market advantage goes to those
who ensure that their businesses and the data driving them are more
accessible than their competitors'. While few are equipped to go it
alone, with the right IT support, you can make sure that your
business-critical networks, systems and applications are constantly
available. Regardless of multi-vendor environments CRM ebusiness
Solutions enhance the productivity of your business and the
satisfaction of your customers.
There are many
CRM ebusiness Solutions providers and they provide CRM ebusiness
Solutions to help your company whether you are just starting to
think about it or if you have already identified an eBusiness
opportunity. It is their objective to bring your business idea to
the Internet. Their group of highly qualified and experienced
professionals have been trained and certified to the highest level.
CRM ebusiness Solutions looks to take full project responsibility or
to provide key skills within their customers'
projects.
Sun
Microsystems Inc. and PeopleSoft Inc. announced in the year 2001 a
strategic alliance to deliver a scalable, internet-ready customer
relationship management (CRM) solution to better serve the
communications and brokerage industries using CRM ebusiness
Solutions.
The global
alliance will offer PeopleSoft's integrated enterprise CRM solution
on Sun's SolarisTM 8 Operating Environment (OE) and JavaTM
technology-based platforms. Sun and PeopleSoft will engage in joint
sales, services and go-to-market activities. The companies will also
collaborate on engineering efforts and work with customers in Sun's
iForceTM Ready Center locations to create proof of concepts and
develop architecture blueprints in an enterprise lab environment.
PeopleSoft Consulting, SunTM Professional Services and leading
system integrators will provide skilled, rapid and cost-effective
CRM ebusiness Solutions implementations.
According to
Sharon Ward, director of Enterprise Business Applications for the
Hurwitz Group, "PeopleSoft and Sun are taking their leadership in
the communications and brokerage industries to an exciting new
level”. The alliance includes all of the key elements for success -
a long-standing relationship between IT heavyweights, an offering of
the right technology for the market, unmatched knowledge of the
industries and a clear commitment to drive revenues using the
implementation of CRM ebusiness
Solutions.
