CRM
Jobs
Frankly
speaking, CRM Jobs get a bad rap. After all, the stereotypical image
of a CRM worker is a pale guy in a room with fluorescent lighting,
listening to the irate ravings of computer users ready to commit
hara-kiri because their browsers crashed or their Palm Pilots won't
sync. Needless to say, working the CRM is not the glamour job of the
information technology world.
However, the
CRM Jobs can be one of the best ways to break into the industry and
gain experience. The support field is booming, with opportunities
for everyone from those with recent technology training to pros with
years of experience with a particular software
package.
Enter the term
CRM Jobs in the job search at Monster.com, and you will find upwards
of 1,000 positions. Salaries in the field vary widely, depending on
expertise and the level of specialization. It's not uncommon to see
companies paying $9 an hour, even though others pay $50 an hour or
more. A listing for a CRM manager CRM Jobs in
New
York
offers a salary of $80,000 and up. Another listing, for a job in
Connecticut, cites a rate of $38 to $54 an hour as a
CRM Jobs specialist. According to Computerworld, the average salary
for a CRM operator is $33,511, and the average salary for a CRM
manager is $46,720.
While an
entry-level CRM Jobs puts you on the front lines of answering calls
from users, other positions give you the chance to provide a higher
level of assistance, requiring more in-depth knowledge and
problem-solving skills. That knowledge can help you break into other
areas, which often happens; CRM managers often lament the turnover
in their departments. Moreover, a tech support job may include an
assortment of responsibilities, allowing you to gain the experience
needed to move into other positions, whether as a network
administrator or a Web developer. Case in point: One Monster.com
listing for a CRM Jobs analyst, with a salary in the low 30s, said
the analyst would be responsible for assisting the network
administrator with tape backups and configuring workstations for the
network, along with support duties.
If you're
looking for a quick way to break into the industry, CRM Jobs may be
your ticket. You may have to work weekends or evenings, and the pay
may not be great, but entry-level CRM Jobs allow you to gain
industry expertise -- and real-world experience, if you're lacking
it. With persistence, job opportunities exist even for those without
much of a track record. One CRM Jobs listing, paying just $9 or $10
an hour, made a point of saying experience was not necessary. What
did the company want? "Hardware and software knowledge is
important," the listing said.
